Amazon SPN Certified Service Provider
Officially recognized by Amazon’s Solution Provider Network for after-sales support in North America.
About AmSupport
We provide professional solutions to deliver safe & efficient projects
AmSupport is a professional after-sales service provider tailored for Amazon sellers, with a focus on the North American market. Based in Canada, we offer reliable, efficient, and localized support to help global sellers build trust and grow their brands.
Our services include customer communication, return and refund processing, product inspection, reshipment, local warehousing, and logistics coordination. By combining local presence with global outreach, AmSupport helps you reduce negative reviews, improve customer satisfaction, and streamline your operations in North America.
With AmSupport, your products reach your customers, and your service reaches their hearts.
OUR SERVICES
We Offer a Range of Services to Meet All Types of Needs
Local Return Address & Logistics Services
Provide Chinese sellers with a local return address in Canada and US to comply with Amazon’s latest local return policy.
After-Sales Customer Support & Complaint Handling
Provide professional customer service support to handle inquiries and complaints, improving store reputation.
Product Inspection & Reporting
Inspect the returned products for appearance and functionality, and promptly provide inspection reports to support seller decision-making.
Local Warehousing & Re-shipment
Provide local warehousing in Canada and US and assist with the re-shipment of qualified products or replacement items.
How It Works
Workflow & Standard Operating Procedures
Contact Us
Reach out to us via email, phone, or our website form. Tell us about your business and after-sales service needs—we’re here to help.
Get a Customized Plan
We’ll assess your requirements and provide a tailored service package with clear pricing and scope—designed to fit your goals and budget.
Sign the Agreement
Once the plan is confirmed, we’ll formalize the partnership with a service agreement to ensure smooth and professional collaboration.
Launch After-Sales Service
Your dedicated support begins! We handle returns, customer service, and logistics while you focus on growing your Amazon business.
How It Works
Pricing Plans
Our Tailor-Made Services Plans for Every Need
Basic Plan
$69 / month or $745 / year (Save $83)
• Canadian return address
• Basic returns processing
Standard Plan
$99 / month or $1,069 / year (Save $119)
• All Basic Plan services
• Bilingual support (email & phone)
• Local phone number service
Premium Plan
$199 / month or $2,149 / year (Save $239)
• All Standard Plan services
• Product inspection & report
• Local phone handling
• Account manager
Custom Plan
Custom quote (monthly or annual)
• Modular services
• Volume-based pricing
• Local phone number service
• Reshipment & warehousing (14 days free)
• Dedicated consultant
Notes:
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One-time setup fee of $99 applies to all plans
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Account health support available as an optional add-on: $100/month
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Annual price = Monthly price × 12 × 90% (10% discount)
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All prices are listed in USD (United States Dollars).
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Services can be customized or upgraded based on your business needs
Frequently Asked Questions (FAQ)
Q1: Do I have to be an Amazon seller to use your services?
A1: Yes, we currently provide customized after-sales services specifically for Amazon platform sellers.
Q2: Can I use only part of the services, such as returns processing only?
A2: Absolutely. Our services are modular, and you can choose the components that best fit your needs.
Q3: How is the service priced?
A3: Pricing depends on the type and frequency of services. We offer per-order billing, monthly packages, and custom plans. Please contact us for a quote.
Q4: Can I use your return address as my own?
A4: Yes, once we sign an agreement, we will provide you with a local Canadian and US return address to use as your after-sales point.
“After using AmSupport, our negative review rate dropped by 40%, and after-sales efficiency improved significantly!”
Frankie B.
— Head of a cross-border 3C electronics brand